Support at Home Program Resources

Golden Glow Nursing has provided a variety of resources to assist you to make some decisions about what kind of assistance you may need and who to speak to about the care that you require.

We have provided information from internal resources as well as information that is generalized about the processes involved in selecting an Aged Care Provider.

The new Support at Home Program is scheduled to commence on 1 November 2025. This program will replace the current Home Care Package (HCP) Program as part of the Australian Government’s aged care reforms.

Support at Home is designed to streamline in-home aged care services, making it easier for older Australians to access the help they need to live independently at home for longer. The new program will offer a more flexible, individualised, and integrated approach to delivering care and support services.

We are committed to keeping you informed throughout this transition and will continue to work closely with our clients to ensure a smooth changeover with minimal disruption.

If you have any questions or would like more information, please don’t hesitate to get in touch with our team.

For additional resources please visit https://www.myagedcare.gov.au/resources or https://www.health.gov.au/our-work/support-at-home/resources

Golden Glow Resources

Golden Glow Nursing Support at Home Pricing Schedule as at 01 NOV 2025

Code of Conduct for Aged Care (the Code)

At Golden Glow Nursing, we believe every person has the right to a safe, respectful, and enjoyable aged care experience.

The Aged Care Code of Conduct sets the standards for how all aged care providers, responsible persons (such as board members and management), and aged care workers, including our nurses, support workers, and volunteers, must behave and deliver services.

The Code helps ensure that older Australians can have confidence and trust in the quality, safety, and integrity of the care they receive.

Our Commitment:

All Golden Glow Nursing employees and representatives are required to follow the Aged Care Code of Conduct.
We are committed to providing care that upholds each person’s dignity, independence, safety, and personal choice.

Expected Behaviour:

The Code outlines 8 behaviours expected of providers, responsible persons and aged care workers. They include:

Act with respect for individuals’ rights to freedom of expression, self-determination and decision-making in accordance with applicable laws and conventions.
Act in a way that treats individuals with dignity and respect and values their diversity.
Act with respect for the privacy of individuals.
Deliver funded aged care services in a safe and competent manner, with care and skill.
Act with integrity, honesty and transparency.
Promptly take steps to raise and act on concerns about matters that may impact the quality and safety of funded aged care services.
Deliver funded aged care services free from:
- all forms of violence, discrimination, exploitation, neglect and abuse
- sexual misconduct.
Take all reasonable steps to prevent and respond to:
- all forms of violence, discrimination, exploitation, neglect and abuse
- sexual misconduct