Support at Home Program Resources

Support at Home Program

The Australian Government’s Support at Home program provides funding to help older Australians remain living independently in their own homes.

It replaces the previous Home Care Package (HCP) program and brings together a range of in-home care services under one streamlined system.

How Support at Home Works

Under Support at Home:

Funding is based on your assessed care needs
Services are flexible and tailored to you
You can choose your provider and the types of support you receive
Care is designed to help you stay safe, well, and independent at home

Accessing Support

To access Support at Home services, you will need to:

Register with My Aged Care
Complete an assessment to determine your support needs
Receive an approved funding level
Choose a provider to deliver your services

How Golden Glow Nursing Can Help

We can support you by:

Explaining how the program works
Assisting you to understand your funding and options
Developing a care plan tailored to your needs
Delivering ongoing services and support

If you already have funding approved, we can begin services once arrangements are in place.

Resources

For more information about the Support at Home program, please visit:

My Aged Care - https://www.myagedcare.gov.au/

Need Help?

If you have any questions or would like assistance navigating the Support at Home program, please contact our team. We are always happy to help.

Support at Home Program Resources

We have provided a range of resources to help you understand the Support at Home program, your funding, and the services available to you.

Golden Glow Resources

Golden Glow Nursing Support at Home Pricing Schedule as at 01 NOV 2025

Statement of Rights & Aged Care Code of Conduct

At Golden Glow Nursing, we believe every person has the right to a safe, respectful, and enjoyable aged care experience. As a participant receiving Support at Home services, you have rights that are protected under Australian aged care legislation. These rights are designed to ensure you receive safe, respectful, and high-quality care.

Statement of Rights

The Statement of Rights outlines your right to:

Be treated with dignity and respect
Make decisions about your care and daily life
Maintain your independence
Receive safe and high-quality services
Raise concerns or make complaints without fear

Our Commitment:

Golden Glow Nursing is committed to upholding and respecting your rights in all aspects of service delivery.

We work closely with clients and their representatives to ensure care is delivered in a way that supports choice, independence, and wellbeing.

Learn More:

To find out more and access the full Code of Conduct, visit:
- Aged Care Quality and Safety Commission – Statement of Rights
- Department of Health and Aged Care – Statement of Rights

Aged Care Code of Conduct

The Aged Care Code of Conduct sets the standards for how all aged care providers, responsible persons (such as board members and management), and aged care workers, including our nurses, support workers, and volunteers, must behave and deliver services.

The Code helps ensure that older Australians can have confidence and trust in the quality, safety, and integrity of the care they receive.

Our Commitment:

All Golden Glow Nursing employees and representatives are required to follow the Aged Care Code of Conduct.
We are committed to providing care that upholds each person’s dignity, independence, safety, and personal choice.

Expected Behaviour:

The Code outlines eight behaviours expected of providers, responsible persons, and aged care workers. These include:

Acting with respect for individuals’ rights to freedom of expression, self-determination, and decision-making in accordance with applicable laws and conventions
Treating individuals with dignity and respect, and valuing their diversity
Respecting the privacy of individuals
Delivering funded aged care services in a safe, competent, and skilled manner
Acting with integrity, honesty, and transparency
Promptly raising and responding to concerns that may impact the quality and safety of care
Delivering services free from all forms of violence, discrimination, exploitation, neglect, and abuse, including sexual misconduct
Taking all reasonable steps to prevent and respond to violence, discrimination, exploitation, neglect, abuse, and sexual misconduct

Learn More:

To find out more and access the full Code of Conduct, visit:
- Aged Care Quality and Safety Commission – Code of Conduct
- Department of Health and Aged Care – Aged Care Code of Conduct

Government Fact Sheets and Guides

The following fact sheets provide detailed information about how the Support at Home program works:

Support at Home Program Overview

General information about the program, including how it is structured and what it covers → Australian Government Department of Health and Aged Care

Service List

Outlines the types of services that can be delivered under the Support at Home program → Australian Government Department of Health and Aged Care

Funding classifications for Support at Home

Explains how funding levels are determined based on your assessed care needs → Australian Government Department of Health and Aged Care

Participant Contributions

Information about any contributions you may be required to make, depending on your financial assessment → Australian Government Department of Health and Aged Care

Fact Sheets:

Support at Home program - classifications and budgets

Support at Home - service cancellations and no-shows

Support at Home fact sheet for Aboriginal and Torres Strait Islander people

Support at Home classifications and funding fact sheet for Aboriginal and Torres Strait Islander people

Support at Home – The new priority system and funding allocation

Support at Home – Frequently asked questions for older people

Support at Home service list FAQs

Support at Home program – services

Hardship assistance for aged care – Fact sheet

Support at Home program – participant contributions