Aged Care Resources

Golden Glow Nursing has provided a variety of resources to assist you to make some decisions about what kind of assistance you may need and who to speak to about the care that you require.

We have provided information from internal resources as well as information that is generalized about the processes involved in selecting an Aged Care Provider.

For additional resources please visit https://www.myagedcare.gov.au/resources

Golden Glow Resources

Golden Glow Nursing Aged Care Information

Code of Conduct for Aged Care (the Code)

The new Code of Conduct for Aged Care began on 1 December 2022. It's designed to help build confidence in the safety and quality of care for older Australians.

Aims of the code:
The code provides a set of standards of behaviour for:

aged care providers
their governing persons
aged care workers.

This is to ensure safe, respectful and quality care for older Australians.
The Aged Care Quality and Safety Commission will monitor compliance. It has new powers to take enforcement action for breaches of the code. This includes banning or restricting individuals from working in aged care.

Code of Conduct for Aged Care - Consumer Fact Sheet

My Aged Care Resources

My Aged Care Website

Booklet: Your guide to Home Care Package services

Brochure: After you've registered with My Aged Care

Brochure: Find the help you need with My Aged Care

Brochure: Your pathway to accessing a Home Care Package

Checklist: Questions to ask when looking for Home Care Package providers

Being Assigned a Home Care Package

Once you have been assessed for a Home Care Package with the Aged Care Assessment Team (ACAT) your assessor will take some time to review the information and make a decision.
You will find out by letter. This letter will contain:

the assessment team’s decision on whether you are eligible
the services you are eligible to receive
the reasons and evidence supporting the decision
a copy of your support plan developed during your assessment

I’m eligible – what’s next?

There is a lot of demand for Home Care Packages. So, although you are approved for a package, there may be a wait before one can be assigned to you.

Once you have received your approval letter, there are things you can do while you wait. We recommend gathering information on Home Care Package providers and look into the costs and fees.

You can used the Find a Provider tool or contact My Aged Care on 1800 200 422 for guidance.

How will I know when my package is available?

You will receive a letter advising you to get ready.
You will get this letter around three months before you receive your first package. Take this time to find an aged care provider that’s right for you. Look into the costs and arrange visits with them. If you’ve already found a provider, contact them now to confirm they have availability for you in coming months.

You will receive a letter confirming you have been assigned a package
This letter includes your referral code, which your chosen provider uses to see your assessment information, support plan, and package level. See more information about referral codes below.

You have 56 days from the date of your letter to enter into a Home Care Agreement with your chosen provider. If you do not enter into a Home Care Agreement within that period, your package will expire. It will then be allocated to the next person on the national priority system.

If you can’t find a suitable provider during this time, you can call My Aged Care and ask for an extension of 28 days.

What is a referral code and why do I need it?

A referral code is your unique reference number for receiving services. You give the referral code to your chosen provider. If you lose your code, you can log in to your My Aged Care Online Account to see it. With the code, a provider can view your client record, accept the referral, and start organising services for you.

What if I don’t want my Home Care Package now?

That’s okay. You may not need your Home Care Package right now. For example, you could:

be managing at home without a Home Care Package, or
have friends and family currently helping you at home.

If you don’t need your Home Care Package just yet, call My Aged Care on 1800 200 422 to let them know. Informing My Aged Care means another person in need of urgent care can be provided with the next available package.

I’m not eligible – what can I do?

If you aren’t eligible for a Home Care Package, you will receive a letter from your assessor that will tell you why. There are other options available.

You may be eligible for other government-funded aged care services. If you are, your letter will include a support plan outlining this information.
If you’re not eligible for other services, you may want to look at aged care providers that aren't government-funded.
If you are under 65 years old, you may want to explore your eligibility with the National Disability and Insurance Scheme (NDIS). You can do this through an NDIS Access Request. Call NDIS on 1800 800 110 (toll-free) for more information.

If you have any questions about the assessment process, including the assessment team’s decision, there are actions you can take:

Discuss your concerns with your assessor. This is usually the best way to resolve any issues. You can have a friend or relative help with this if you wish.
Request a review of the decision, free of charge. Information about how to do this will be included in your letter. You can also find out more information on the My Aged Care Contact us page.